SHIPPING, RETURNS & EXCHANGES
Order Processing Time
In-stock items will ship within 2-4 business days after purchase. Custom items will ship within 4-6 weeks after final design approval. You will receive order tracking information via email when your order has been sent. Please pay attention on the product pages, as production times may differ between products. Production times for all handmade and custom items are updated regularly.
Domestic USA Shipping
All items are shipped via insured couriers. A signature will be required upon delivery. We are not responsible for missed deliveries or delays once the package is in the courier’s possession. It is your responsibility to communicate with the courier in the instance of a missed delivery or package delay. If your package is returned to Lucio Battisti Inc for any reason, you will be responsible for shipping charges to reship your order.
You are responsible for any and all brokerage fees, import and customs fees, VATs, applicable tariffs and/or any additional charges issued by the destination country. Lucio Battisti Inc is not responsible for any of the aforementioned fees. The international shipment recipient is the importer of record and is responsible for complying with all laws and regulations of the destination country. Lucio Battisti Inc is not responsible for any package delays due to customs issues. Any and all costs incurred on a refused delivery are the responsibility of the purchaser.
Sales tax will be calculated at checkout. All orders shipped within New York State are subject to New York State sales tax.
Returns & Exchanges
All sales are final. If you have an issue with your item, contact Lucio Battisti Inc and we will work with you to resolve your issue. You must notify us within 7 days of receipt of your item if you have any issues. Should we need to inspect the item, you will be responsible for returning the item using an insured courier at your own expense. The item must be in its original packaging in unused, unworn condition. We reserve the right to refuse any items for repair or exchange if we suspect that the item was intentionally damaged or misused.
We offer full service jewelry repairs. Every piece of jewelry is subject to different wear and tear.
We will happily service your jewelry at any time. Contact us for shipping instructions. You will receive a repair quote once we receive the item.